Privacy Policy
CBR Check In App
Check In CBR App - It is now mandatory for you to check in using the Check In CBR App when you attend for your appointment each time. If you do not have the app we will have to check you into the app through our business portal. Your full name, email and phone number are used to do this.
Overview
Reset Fyshwick Pty Ltd (we, us, our, Reset, Reset Strength & Sports Recovery Centre) recognises the importance of protecting the privacy of all personal information provided to us by users of our web sites, patients, and anyone who interacts with our company in any way. We created this policy with a fundamental respect for our users’ and patients’ right to privacy and to guide our relationships with our users and customers.
This privacy statement outlines the privacy practices we adopt to protect the privacy of your personal information and the way we handle and manage your personal information. To make this policy easy to find, we make it available on our website. You can also obtain a copy by contacting us and asking for a copy.
When handling your personal information, we will comply with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles.
What kind of personal information does Reset collect?
Personal information is information or an opinion about an identified, or reasonably identifiable, individual.
We collect a range of personal information from our patients. When providing our various services, we may collect personal information, such as:
contact information including name, e-mail address, mailing address, phone number, date of birth;
demographic information including job title and company information;
information regarding your use of devices connected to or related to our services (for example, information regarding your use of email correspondence with our clinical staff regarding a condition or presentation)
How does Reset collect personal information?
Reset will generally collect personal information directly from you, when you:
book an appointment with us;
attend an appointment with us and convey medical history, both current, past and social history, including medical reports or referrals, or medical imaging reports.
register your details via our website based booking enquiry form;
provide feedback to us; or
From time to time we may collect personal information about you from a third party, such as:
your employer, where it is necessary for us to provide medical reports or recommendations
a body that maintains public records such as legal entities, work safe, TAC, DVA or insurance companies.
Why does Reset collect your personal information?
Reset collects your personal information to:
provide a gold standard of medical assessment, diagnosis, and treatment to our patients as providers of health related services;
manage our customer service relationships with our patients
communicate with you about an appointment detail, medical stock item ordered, or account related query;
monitor or improve satisfaction with our customer services and follow up on any complaints or feedback;
comply with our legal obligations.
We also use non-identifying and aggregate information to better design our website but we do not use or disclose any information that could be used to identify an individual during this process. This information may be collected from, but not limited to, web browsing statistics and network monitoring tools. Reset does not identify individuals that this information relates to and does not disclose this information to third parties.
Disclosure of personal information by Reset
Generally, we will only disclose your personal information for the purposes for which it was collected. At times, personal information provided by you to us may be required to be shared with organisations such as insurance companies, WorkSafe, TAC, DVA, or other medical practioners involved in patient care.
For example, we may provide information to:
insurers relating to a medical claim or dispute, or otherwise facilitate our insurance related treatment plans;
health professionals engaged in a patients’ treatment
debt collectors to collect payment of outstanding fees or money you owe to us;
third party document storage or IT service providers;
We will also disclose information we maintain when required to do so by law. For example, in response to a court order or a subpoena or other legal obligation, such as response to a law enforcement agency’s request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to, or interference with (either intentionally or unintentionally) our rights or property.
Our users and customers should also be aware that government bodies may have the authority under certain circumstances to receive personal information from us and without your permission.
We may share aggregate information, which is not personally identifiable, with others. This information may include usage and demographic data, but it will not include personal information.
Security of your personal information
To seek to prevent unauthorised access, modification or disclosure of your personal information, we have put in place physical, electronic and managerial procedures to seek to safeguard and secure the personal information we collect.
Only employees who need the information to perform a specific job (for example, a Chiropractor, remedial massage therapist or administrative receptionist) are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are kept in a secured environment.
Correcting, accessing or updating your personal information
We take reasonable steps to ensure the personal information we collect is kept up-to date, accurate and complete. If your personal information changes (such your name or address), you can contact us and let us know of the change. Please contact our administrative staff:
Reset Fyshwick Pty Ltd
17-19 Wollongong Street, Fyshwick ACT 2609
Phone: 02 6280 8564
Email: info@resetssrc.com.au
You can also inquire about your personal information we collect and maintain by contacting us. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections to your personal information.
You have a right to request:
access to personal information we hold about you; and
correction to personal information we hold about you that is incorrect, inaccurate, out of date, incomplete, irrelevant or misleading.
You can make a request by contacting us using the contact details above, and this request will be forwarded on to the company directors for appropriate action.
Links to other websites
Our websites contain links to other sites. We are not responsible for the privacy practices or content of other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each website that we may provide a link to on our website.
Notifications and changes
If we change our privacy policy, we will post those changes on our website. You should check this policy frequently to keep abreast of any changes.
For questions about this privacy statement, the practices of this site or any dealings with Pure Physio, please contact us at:
Reset Strength & Sports Recovery Centre
17-19 Wollongong Street, Fyshwick ACT 2609
Phone: (02) 6280 8564
Email: info@resetssrc.com.au